Help Centre

Learn about managed IT topics for Australian businesses and quickly jump to providers who offer each service.

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All Backup & Disaster Recovery (29) Cloud Services (25) Compliance & Risk (26) Cybersecurity (29) Hardware & Device Support (27) IT Consulting & vCIO (24) IT Support & Help Desk (24) Managed IT Services (28) Microsoft 365 & Email (29) Network Management (27) Servers & Infrastructure (26) VoIP & Phone Systems (27)

Cloud Services

Can cloud services help if we lose important files?

Cloud services can protect your business files by storing backups remotely, allowing quick recovery after accidental loss or hardware failure, which helps minimise downtime and maintain productivity.

Australia Cloud Cloud Services Small Business

How do I choose the right cloud service provider?

Selecting the right cloud service provider is essential for safeguarding your business data, maintaining uptime, and meeting compliance requirements. Here's a practical guide to help Australian small and mid-sized businesses make an informed choice.

Australia Cloud Cloud Services Small Business

When should we add more cloud storage space?

Running out of cloud storage can disrupt your business operations and risk data loss. Learn how to spot when it's time to add more space and practical steps to manage your cloud storage effectively.

Australia Cloud Cloud Services Small Business

How do I set up secure cloud access for staff at home?

Secure cloud access for remote staff protects your business data and supports productivity by controlling who can reach your cloud resources and how they connect from home.

Australia Cloud Cloud Services Small Business

Can cloud services replace our in-house IT support?

Cloud services can simplify IT but don't fully replace in-house IT support. Effective management of cloud security, user access, and incident response remains essential for Australian small and mid-sized businesses.

Australia Cloud Cloud Services Small Business

Do we really need cloud software for remote workers?

Cloud software enables remote workers to securely access business tools and data from anywhere, reducing risks like data loss and downtime while boosting productivity.

Australia Cloud Cloud Services Small Business

Compliance & Risk

Should we use separate devices for work and personal use?

Using separate devices for work and personal use helps reduce cyber risks, protect sensitive data, and support compliance for Australian small businesses.

Australia Compliance & Risk Small Business

How do I secure staff devices working from home?

Protecting staff devices used for remote work is crucial to prevent cyber risks, data loss, and compliance issues. Practical steps include device management, strong authentication, secure connections, and regular backups.

Australia Compliance & Risk Small Business

Do small businesses need encrypted email?

Encrypted email helps protect your business and customer information from interception and supports compliance with privacy requirements. Small businesses should consider it as part of their overall IT security strategy.

Australia Compliance & Risk Small Business

Is it worth paying for email security tools?

Email security tools help protect Australian small businesses from phishing, malware, and data breaches that can disrupt operations and harm customer trust.

Australia Compliance & Risk Security Small Business

How often should we update our security software?

Regularly updating your security software is vital to protect your business from cyber threats, prevent downtime, and meet compliance expectations. Learn practical steps to manage updates effectively.

Australia Compliance & Risk Security Small Business

What happens if we don't update software regularly?

Failing to update your business software regularly increases cyber risk, disrupts operations, and may lead to compliance issues. Learn practical steps to manage updates effectively.

Australia Compliance & Risk Small Business

What happens if our Wi-Fi gets hacked?

If your business Wi-Fi is hacked, unauthorised access can disrupt operations, expose sensitive data, and harm customer trust. Learn practical steps to protect your network and respond effectively.

Australia Compliance & Risk Small Business

Can a small business manage IT risks without in-house staff?

Small businesses can manage IT risks without in-house staff by partnering with managed IT providers who specialise in security, compliance, and risk management tailored to their needs.

Australia Compliance & Risk Small Business

Which option is better for data backup: cloud or local?

Choosing between cloud and local backup involves balancing security, recovery speed, and compliance. A hybrid approach often suits Australian small businesses by reducing risk and downtime.

Australia Backup Cloud Compliance & Risk Small Business

Is it worth investing in employee cybersecurity training?

Employee cybersecurity training helps Australian SMBs reduce the risk of costly cyber incidents by empowering staff to recognise and avoid common threats like phishing and malware.

Australia Compliance & Risk Small Business

What IT tools help prevent phishing attacks?

Phishing attacks trick employees into revealing sensitive information, posing serious risks to Australian small businesses. Using tools like email filtering, multi-factor authentication, and staff training can significantly reduce this threat.

Australia Compliance & Risk Small Business

Can a managed IT service handle compliance audits?

Managed IT services help Australian small businesses prepare for compliance audits by maintaining secure systems, managing data access, and providing necessary documentation to meet legal and industry standards.

Australia Compliance & Risk Small Business

Should my business restrict access to sensitive files?

Limiting access to sensitive files is essential for protecting your business data, maintaining compliance, and reducing risks like data loss or breaches.

Australia Compliance & Risk Small Business

How do I check if our data is backed up properly?

Properly backing up your business data means having reliable, tested copies that can be quickly restored to avoid costly downtime and data loss. Learn how to check your backups and what questions to ask your IT provider.

Australia Compliance & Risk Small Business

Should my business use multi-factor authentication?

Multi-factor authentication adds an essential extra layer of security beyond passwords, helping Australian small businesses protect sensitive data and reduce cyber risks.

Australia Compliance & Risk Small Business

How do I protect customer data on shared networks?

Protecting customer data on shared networks involves securing your Wi-Fi and segmenting access to prevent unauthorised exposure, reducing cyber risks and supporting compliance for Australian small businesses.

Australia Compliance & Risk Small Business

What IT service helps with compliance reporting?

Compliance reporting helps Australian small businesses keep accurate records to meet legal and cybersecurity requirements, reducing risk and easing audit pressures.

Australia Compliance & Risk Small Business

When should we back up our business data?

Regular backups protect your business from data loss, downtime, and compliance risks. Learn when and how often to back up your data to keep your operations running smoothly.

Australia Compliance & Risk Small Business

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