Help Centre

Learn about managed IT topics for Australian businesses and quickly jump to providers who offer each service.

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All Backup & Disaster Recovery (29) Cloud Services (25) Compliance & Risk (26) Cybersecurity (29) Hardware & Device Support (27) IT Consulting & vCIO (24) IT Support & Help Desk (24) Managed IT Services (28) Microsoft 365 & Email (29) Network Management (27) Servers & Infrastructure (26) VoIP & Phone Systems (27)

Backup & Disaster Recovery

Can a small business recover quickly without a disaster plan?

Without a disaster plan, small businesses risk prolonged downtime and data loss after incidents. Developing and testing a clear backup and recovery strategy helps minimise disruption and protect customer trust.

Australia Backup & Disaster Recovery Small Business

When should we test our disaster recovery plan?

Regularly testing your disaster recovery plan ensures your business can quickly recover from IT disruptions, protecting against downtime and data loss. Learn when and how to test to keep your backups reliable and your team prepared.

Australia Backup & Disaster Recovery Small Business

How do I know if our backup system is working properly?

Reliable backups are essential to protect your business from data loss and downtime. Learn how to check if your backup system is working and what questions to ask your IT provider.

Australia Backup Backup & Disaster Recovery Small Business

What happens if our backup files get corrupted?

Backup files can sometimes become corrupted, making data recovery difficult or impossible. Understanding the risks and having a tested backup strategy is essential for Australian small businesses to minimise downtime and data loss.

Australia Backup Backup & Disaster Recovery Small Business

How long should we keep backup copies of our files?

Keeping backup copies for the right length of time helps your business recover from data loss, cyberattacks, and meet compliance needs without unnecessary cost or complexity.

Australia Backup Backup & Disaster Recovery Small Business

Cloud Services

What happens if a cloud provider has an outage?

Cloud outages can disrupt your business by blocking access to critical data and applications, affecting productivity and customer service. Understanding risks and preparing with your IT provider helps minimise impact.

Australia Cloud Cloud Services Small Business

Should my business use cloud-based password managers?

Cloud-based password managers help Australian businesses improve security and staff productivity by securely storing and managing passwords online. Learn practical steps to evaluate and implement this essential tool.

Australia Cloud Cloud Services Small Business

How do I get staff to adopt cloud tools easily?

Helping your staff adopt cloud tools effectively reduces downtime, improves productivity, and strengthens security. Practical training, clear policies, and ongoing support are key to smooth adoption in Australian small businesses.

Australia Cloud Cloud Services Small Business

Can cloud services help with slow computer performance?

Cloud services can help improve slow computer performance by shifting workloads to powerful remote servers, reducing strain on local devices and boosting staff productivity.

Australia Cloud Cloud Services Small Business

Do we need special training to use cloud tools?

Using cloud tools doesn't usually require special training, but understanding key security and access practices is essential to protect your business and boost productivity.

Australia Cloud Cloud Services Small Business

Is it worth paying extra for cloud security features?

Paying extra for cloud security features can protect your business from cyber threats, downtime, and data loss. Learn what to ask your IT provider and how to assess if enhanced security is right for your cloud services.

Australia Cloud Cloud Services Security Small Business

How do I keep cloud data safe from hackers?

Protecting your business's cloud data from hackers involves practical security steps like managing access, enabling multi-factor authentication, and maintaining reliable backups to reduce downtime and safeguard customer trust.

Australia Cloud Cloud Services Small Business

How do I backup cloud data to avoid accidental loss?

Backing up cloud data means creating independent copies of your business information stored in the cloud to prevent loss from accidental deletion, cyberattacks, or errors. This protects your operations, staff productivity, and customer trust.

Australia Backup Cloud Cloud Services Small Business

Should we keep customer data on local servers or the cloud?

Choosing between storing customer data on local servers or in the cloud involves balancing control, security, cost, and business continuity. Understanding the risks and benefits helps Australian SMBs protect data and maintain operations.

Australia Cloud Cloud Services Small Business

Should we use cloud tools for managing customer contacts?

Cloud-based tools for managing customer contacts offer Australian SMBs improved accessibility and data protection, but require careful attention to security, compliance, and backup practices.

Australia Cloud Cloud Services Small Business

Should my business move email to the cloud?

Moving your business email to the cloud can improve reliability, security, and remote access for Australian small and mid-sized businesses. Here's what to consider and how to prepare.

Australia Cloud Cloud Services Small Business

Why does syncing files in the cloud sometimes fail?

Cloud file syncing can fail due to network issues, software conflicts, or permissions problems, impacting productivity and data reliability for Australian businesses.

Australia Cloud Cloud Services Small Business

When should we switch to cloud storage?

Cloud storage can improve data security, accessibility, and disaster recovery for Australian small businesses. Learn when and how to make the switch with practical steps and real-world examples.

Australia Cloud Cloud Services Small Business

Why does cloud file sharing sometimes feel slow?

Slow cloud file sharing often stems from internet speed limits, device issues, or file sizes, impacting productivity and data security for Australian small businesses. Here's how to identify and address common causes.

Australia Cloud Cloud Services Small Business

How do I know if cloud services fit our budget?

Understanding if cloud services fit your budget means looking beyond monthly fees to total costs and business impact. Learn how to evaluate cloud options for your Australian small or mid-sized business.

Australia Cloud Cloud Services Small Business

Do cloud services work well with unreliable office Wi-Fi?

Unreliable office Wi-Fi can disrupt access to cloud services, affecting staff productivity and data reliability. Learn practical steps to minimise downtime and improve your cloud experience.

Australia Cloud Cloud Services Small Business

Can cloud software improve team collaboration in small offices?

Cloud software enables small office teams to work together more efficiently by providing real-time access and secure sharing of documents, improving productivity and reducing risks like data loss or cyber threats.

Australia Cloud Cloud Services Small Business

Is cloud phone system better than traditional landlines?

Cloud phone systems use the internet instead of traditional landlines, offering Australian small businesses greater flexibility, reliability, and integration with digital tools.

Australia Cloud Cloud Services Small Business

Can a small business afford cloud backup services?

Cloud backup services offer affordable, scalable protection for small Australian businesses against data loss, downtime, and cyber risks. Here's how to evaluate and implement them effectively.

Australia Backup Cloud Cloud Services Small Business

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Backup & Disaster Recovery

Cloud Services

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