Help Centre

Learn about managed IT topics for Australian businesses and quickly jump to providers who offer each service.

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Servers & Infrastructure

What happens if our server crashes during business hours?

A server crash during business hours can halt your operations, risking downtime, data loss, and customer trust. Understanding how to prepare and respond is essential for Australian small and mid-sized businesses.

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Australia Servers & Infrastructure Small Business

Which option is better for backups: cloud or physical drives?

Choosing between cloud and physical backups involves weighing security, accessibility, cost, and compliance to protect your business data and ensure quick recovery after incidents.

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Australia Cloud Servers & Infrastructure Small Business

Should my business separate email and file servers?

Deciding whether to keep email and file servers separate can impact your business's downtime risk, data security, and staff productivity. Here's what Australian SMBs should consider.

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Australia Servers & Infrastructure Small Business

What happens if we lose power while the server is running?

Unexpected power loss can cause server downtime, data loss, and disrupt your business operations. Learn how to prepare and what questions to ask your IT provider to protect your systems.

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Australia Servers & Infrastructure Small Business

Why does our office Wi-Fi slow down when many staff connect?

Office Wi-Fi slows down when many staff connect because the network shares limited capacity among devices, impacting productivity and business operations. Understanding and addressing this can improve speed and reliability.

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Australia Servers & Infrastructure Small Business

How do I fix slow file sharing on our office network?

Slow file sharing can disrupt your team's productivity and risk data security; understanding the causes and practical fixes helps keep your office network running smoothly.

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Australia Network Servers & Infrastructure Small Business

VoIP & Phone Systems

How do I set up VoIP phones for remote workers?

Setting up VoIP phones for remote workers involves ensuring reliable internet, secure connections, and proper configuration to maintain clear, professional communication for your Australian business.

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Australia Small Business VoIP & Phone Systems

Why does my VoIP phone have echo or delays?

Echo and delays in VoIP calls usually stem from network or hardware issues that disrupt voice data transmission, impacting communication clarity and business productivity.

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Australia Small Business VoIP & Phone Systems

What happens if power goes out with a VoIP phone?

If the power goes out, your VoIP phone system will stop working unless you have backup power or call forwarding set up, which can disrupt your business communication and customer service.

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Australia Small Business VoIP & Phone Systems

Is it easy to move a VoIP phone system to a new office?

Moving a VoIP phone system to a new office requires careful planning to avoid downtime and security risks. Australian businesses should ensure their new location's internet and network are properly configured before switching over.

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Australia Small Business VoIP & Phone Systems

Do VoIP systems work well with home internet connections?

VoIP phone systems can work well over home internet connections if the connection is stable and fast enough. Australian businesses should assess their internet quality and take steps to optimise VoIP performance for remote staff.

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Australia Small Business VoIP & Phone Systems

Why does my current phone system drop calls?

Dropped calls on your business phone system usually point to internet or network issues that disrupt VoIP calls, impacting customer trust and staff productivity.

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Australia Small Business VoIP & Phone Systems

Do we really need a dedicated phone system?

A dedicated phone system, especially VoIP, is essential for Australian businesses to maintain reliable communication, improve productivity, and reduce risks like missed calls or phone fraud.

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Australia Small Business VoIP & Phone Systems

How do I train staff to use a new VoIP system?

Properly training your staff on a new VoIP system is essential to maintain productivity, protect customer trust, and reduce communication errors in your Australian business.

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Australia Small Business VoIP & Phone Systems

Can a small business save money with VoIP phones?

VoIP phone systems can help Australian small businesses reduce communication costs and improve flexibility, but success depends on reliable internet and choosing the right provider.

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Australia Small Business VoIP & Phone Systems

How do I add new users to a VoIP system?

Adding new users to your VoIP system involves setting up accounts and permissions to ensure smooth, secure communication. Proper management helps avoid downtime, security risks, and productivity loss.

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Australia Small Business VoIP & Phone Systems

How do I improve call quality on VoIP phones?

Improving VoIP call quality means ensuring clear, reliable voice communication by optimising your internet connection, network setup, and phone system settings to support your business needs.

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Australia Small Business VoIP & Phone Systems

Should my business switch to a VoIP phone system?

Switching to a VoIP phone system can improve flexibility and reduce costs, but Australian businesses should carefully assess internet quality, security, and support before making the move.

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Australia Small Business VoIP & Phone Systems

Should I get VoIP phones or use mobile phones for staff?

Choosing between VoIP phones and mobile phones affects your business communication costs, security, and customer experience. Here's what Australian small businesses should consider.

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Australia Small Business VoIP & Phone Systems

Is it worth paying for advanced VoIP features?

Advanced VoIP features can improve call handling, staff productivity, and customer satisfaction for Australian small businesses, but it's important to evaluate their real value for your specific needs.

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Australia Small Business VoIP & Phone Systems

What happens if my internet goes down with VoIP?

If your internet goes down, your VoIP phone system may stop working, disrupting calls and customer communication. Learn practical steps to minimise downtime and keep your business connected.

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Australia Small Business VoIP & Phone Systems

Can VoIP phones integrate with our current software?

VoIP phone systems can connect directly with your existing business software to improve efficiency, reduce errors, and enhance customer service. Here's what Australian SMBs should consider before integrating these systems.

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Australia Small Business VoIP & Phone Systems

How do I secure my VoIP phone system from hackers?

Protect your Australian business phone system from hackers by securing your VoIP setup with practical steps that reduce downtime, fraud, and data risks.

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Australia Small Business VoIP & Phone Systems

Can I keep my old phone number with VoIP?

Most Australian businesses can keep their existing phone numbers when switching to VoIP through number porting, which helps maintain customer trust and business continuity during the transition.

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Australia Small Business VoIP & Phone Systems

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