Ozdoc Solutions - Medical Grade IT

Backup & Disaster Recovery Cybersecurity IT Support & Help Desk

Address: Unit 20/99 W Burleigh Rd Burleigh Waters, Queensland

Overview

Ozdoc Solutions - Medical Grade IT is a managed IT services provider based in Burleigh Waters, Queensland. They focus on offering reliable technology solutions specifically for medical centers, ensuring that their clients can operate smoothly and efficiently. With a commitment to proactive support and security, this IT services company tailors its offerings to meet the unique needs of the healthcare industry.

This MSP prides itself on professionalism and responsiveness. Their team of IT professionals is known for being friendly, efficient, and highly competent. By delivering timely assistance and maintaining system reliability, they help their clients reduce downtime and enhance productivity in their medical practices.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.9

Review Highlights

Strong technical expertise (2 reviews mention this)
Reliable uptime and ongoing support (1 review mention this)
Friendly, supportive team (4 reviews mention this)

What clients say about this company

Clients often express satisfaction with the level of support provided by this IT services company. Many appreciate the proactive approach that Ozdoc Solutions takes to ensure their systems are running smoothly, which is essential in the fast-paced medical field. Users have noted the friendly and organized nature of the team, resulting in effective and efficient service delivery.

Feedback highlights their professionalism and empathy, with clients feeling respected and valued. The responsiveness of the support team stands out as a key strength, as they are quick to address any IT issues. Overall, clients find peace of mind in knowing they have reliable IT support that understands their industry demands.

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Business Details

Address

Unit 20/99 W Burleigh Rd
Burleigh Waters, Queensland

Phone: +611300799889

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Map / Directions

Hours

Open now

Monday	06:00 AM - 06:00 PM
Tuesday	06:00 AM - 06:00 PM
Wednesday	06:00 AM - 06:00 PM
Thursday	06:00 AM - 06:00 PM
Friday	06:00 AM - 06:00 PM
Saturday	Closed
Sunday	Closed