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Overview

Matrix Solutions is a managed IT services provider based in Sydney, New South Wales. They specialize in delivering comprehensive IT support, cyber security, and cloud solutions. This IT services company focuses on helping businesses, particularly in the legal sector, to enhance their IT capabilities and achieve operational efficiency.

This MSP offers a range of services, including IT support, managed IT solutions, and robust cyber security measures. Their expertise ensures that clients can rely on a stable and secure IT environment. They are known for their responsiveness and strong commitment to customer service, with support available around the clock.

Matrix Solutions assists clients in adopting modern technology and ensures their IT infrastructure is both reliable and efficient. They pride themselves on creating tailored solutions that meet the unique needs of each client. By focusing on security and uptime, this managed IT services provider helps businesses to thrive in a competitive landscape.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (4 reviews mention this)
  • Reliable uptime and ongoing support (3 reviews mention this)
  • Friendly, supportive team (8 reviews mention this)
  • Emphasis on security and data protection (3 reviews mention this)

What clients say about this company

Clients frequently commend Matrix Solutions for their exceptional support and deep understanding of IT needs. Many appreciate the empathy and care that the team brings to every interaction. This approach helps to foster long-term relationships, as clients know their technology challenges will be addressed promptly and effectively.

The company's emphasis on security is often highlighted by clients, affirming their dedication to protecting sensitive information. Many organisations, especially law firms, rely on Matrix Solutions to secure their data and maintain compliance with industry standards. This commitment to security reassures clients that their IT systems are in capable hands.

Additionally, clients remark on the reliability and uptime of the services provided by this IT services company. They have successfully implemented solutions that enhance productivity and streamline operations. By ensuring that IT systems are always up and running, Matrix Solutions helps businesses focus on their core activities without unnecessary interruptions.

Questions business owners often ask at this stage

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Questions about Servers & Infrastructure

Business Details

Hours

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