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Overview

Epic IT is a managed IT services provider located in North Perth, Western Australia. They specialize in delivering high-quality IT support and solutions tailored to meet the needs of various businesses. Their typical clients span a range of industries, and they excel in supporting organizations with innovative technologies and comprehensive management services.

This IT services company focuses on a variety of core services, including IT support, cloud migration, and Azure implementation. They take a proactive approach to IT management, ensuring their clients experience minimal downtime and receive expert solutions quickly. By prioritizing clear communication and effective problem-solving, they help businesses navigate their tech challenges seamlessly.

With a strong emphasis on customer feedback and satisfaction, this MSP is known for their reliable support and technical expertise. They aim to empower their clients through tailored onboarding and consistent service, which creates lasting value. By helping organizations maximize their IT investments, Epic IT becomes an essential partner in their clients' successes.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google Rated 4.90 out of 5 on Google

Review Highlights

  • Strong technical expertise (7 reviews mention this)
  • Reliable uptime and ongoing support (6 reviews mention this)
  • Friendly, supportive team (11 reviews mention this)
  • Emphasis on security and data protection (1 review mention this)

What clients say about this company

Clients often highlight the exceptional support they receive from Epic IT. They appreciate the team's speed and reliability, noting how quickly their issues are resolved. Customers express that this IT services company goes beyond ordinary support, demonstrating a genuine understanding of their clients' needs.

The proactive service provided by Epic IT is frequently praised. Clients feel that the team not only responds to challenges but also anticipates potential issues before they arise. This forward-thinking approach helps many businesses maintain operational efficiency while benefiting from expert guidance.

Customers value the emphasis on clarity and communication throughout their interactions. They find the onboarding and training experiences particularly beneficial, as the team makes complex IT topics more accessible. Overall, clients recommend Epic IT for their commitment to delivering technical excellence and exceptional service.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

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