Concept Tech

Cybersecurity IT Support & Help Desk Network Management

Address: 42B Sanford Rd Centennial Park, Western Australia

Overview

Concept Tech is a managed IT services provider located in Centennial Park, Western Australia. They specialize in delivering comprehensive IT support, including malware removal, WiFi solutions, and custom PC builds. Their team focuses on understanding the unique needs of each client, allowing them to provide tailored and reliable services that truly help businesses thrive.

This IT services company primarily serves individuals and businesses looking for professional and friendly IT support. Their approach combines technical expertise with a high level of customer service, ensuring clients receive timely and effective solutions. By prioritizing transparency and efficiency, they build strong relationships with their clients and establish a solid reputation in the industry.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.6

Review Highlights

Strong technical expertise (3 reviews mention this)
Reliable uptime and ongoing support (1 review mention this)
Responsive to tickets and requests (1 review mention this)
Friendly, supportive team (6 reviews mention this)

What clients say about this company

Clients have shared positive experiences with this MSP, noting their responsiveness and attention to detail. Many appreciate the friendly and knowledgeable staff who take the time to explain technical issues and solutions. Customers feel reassured knowing they are in capable hands, which fosters a trusting partnership.

This managed IT services provider is recognized for their efficiency in handling urgent problems, often completing tasks quickly without compromising quality. Clients have praised their capability to deliver effective solutions while maintaining clear communication throughout the process. Overall, the feedback reflects a commitment to excellence and customer satisfaction.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

See all guides about IT Support & Help Desk

Business Details

Address

42B Sanford Rd
Centennial Park, Western Australia

Phone: +61898458599

View Website

Map / Directions

Hours

Open now

Monday	09:00 AM - 05:00 PM
Tuesday	09:00 AM - 05:00 PM
Wednesday	09:00 AM - 05:00 PM
Thursday	09:00 AM - 05:00 PM
Friday	09:00 AM - 05:00 PM
Saturday	Closed
Sunday	Closed