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Overview

VISITS is a managed IT services provider based in Melbourne, Victoria. They specialize in delivering reliable IT support, Office 365 solutions, and onsite assistance to businesses. This IT services company focuses on helping their clients improve operational efficiency and boost productivity through tailored technology solutions.

With a strong emphasis on responsiveness, this MSP aims to provide high-quality support to a diverse range of clients. Their commitment to understanding client needs fosters long-term relationships. By implementing practical IT solutions, they help businesses navigate the technology landscape seamlessly.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.3 Google Rated 4.30 out of 5 on Google

Review Highlights

  • Friendly, supportive team (2 reviews mention this)

What clients say about this company

Clients appreciate the empathy and understanding shown by the sales team at VISITS. Many have noted their capabilities in IT support and the positive experience of working with a dedicated team for several years.

While some feedback highlights mixed experiences regarding technical support delivery, clients often emphasize the solid foundation of trust and care that this IT services company provides. The consistent approach to client needs has made them a preferred choice for ongoing IT assistance.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Managed IT Services

Business Details

Hours

Now Closed

Monday08:00 AM - 06:00 PM
Tuesday08:00 AM - 06:00 PM
Wednesday08:00 AM - 06:00 PM
Thursday08:00 AM - 06:00 PM
Friday08:00 AM - 06:00 PM
SaturdayClosed
SundayClosed

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