My TechFix (On-site Tech Support and Repair Services)

Backup & Disaster Recovery Cybersecurity Hardware & Device Support

Overview

My TechFix is a managed IT services provider based in Geelong, Victoria. They specialize in on-site tech support and repair services, focusing on solving various technology-related issues for their clients. This IT services company primarily serves individuals and small businesses, providing clear communication and efficient solutions to their tech problems.

This MSP is dedicated to making technology accessible and understandable for everyone. They aim to build lasting relationships with their clients by being responsive and supportive. With a strong emphasis on reliability and effective problem resolution, My TechFix helps clients get back online swiftly and confidently.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (3 reviews mention this)
Reliable uptime and ongoing support (2 reviews mention this)
Responsive to tickets and requests (1 review mention this)
Friendly, supportive team (8 reviews mention this)

What clients say about this company

Clients frequently praise My TechFix for their excellent service and clear explanations. Many appreciate the patience and helpfulness of their technicians, which makes the experience less daunting for those who may not be tech-savvy. Recommendations for their services are common among satisfied customers.

The efficiency of My TechFix in resolving issues is often highlighted, with clients noting quick turnaround times for various problems. This company's ability to address technical difficulties promptly has earned them a loyal following. Their friendly staff contributes to a positive experience, making tech issues less stressful for everyone involved.

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Business Details

Address

Geelong, Victoria

Phone: +61414042951

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Map / Directions

Hours

Now Closed

Monday	08:00 AM - 06:00 PM
Tuesday	08:00 AM - 06:00 PM
Wednesday	08:00 AM - 06:00 PM
Thursday	08:00 AM - 06:00 PM
Friday	08:00 AM - 06:00 PM
Saturday	Closed
Sunday	Closed