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Spacetel | IT Support Adelaide | Tech Support | ICT Managed Services

Backup & Disaster Recovery Cloud Services Cybersecurity

Overview

Spacetel is a managed IT services provider based in Hindmarsh, South Australia. They specialize in delivering comprehensive IT solutions that include support, cybersecurity, and telecommunications services. This IT services company tends to serve a diverse range of clients, ensuring that both small businesses and larger organizations can benefit from their expertise.

This MSP focuses on providing reliable IT support that helps clients maintain smooth operations and enhance their productivity. They are known for their thorough onboarding process, ensuring that new clients feel comfortable and fully understand the technology being implemented. Their commitment to cybersecurity is particularly strong, safeguarding client systems against various threats.

With a dedicated team of professionals, Spacetel emphasizes clear communication and a supportive approach. Their technicians work closely with clients to address their unique IT needs, which fosters ongoing partnerships built on trust. By prioritizing responsiveness and customer satisfaction, this managed IT services provider helps organizations effectively navigate their technology challenges.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (6 reviews mention this)
  • Reliable uptime and ongoing support (1 review mention this)
  • Friendly, supportive team (5 reviews mention this)
  • Emphasis on security and data protection (1 review mention this)

What clients say about this company

Clients often praise Spacetel for their helpfulness and clarity in explaining technical details. Many have expressed appreciation for the technicians' thoroughness, noting how they ensure that all systems function properly before leaving. This level of care creates a sense of reliability and support that clients value greatly.

The onboarding and training experiences with Spacetel stand out positively, as clients often mention the professionalism and knowledge of the staff. Clients feel reassured knowing that their IT setup is handled efficiently and that they will receive clear instructions to operate their systems. This thorough training process helps establish a strong foundation for future interactions.

Overall, clients trust Spacetel with their IT support and cybersecurity needs, often highlighting their expertise as crucial for maintaining operations. Organizations like Radio Italiana 531 rely heavily on Spacetel, valuing the provider's ability to keep their systems running smoothly and safely. This consistent feedback reflects a solid reputation built on effective service and reliable partnerships.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Consulting & vCIO

Business Details

Hours

Now Closed

Monday09:00 AM - 05:00 PM
Tuesday09:00 AM - 05:00 PM
Wednesday09:00 AM - 05:00 PM
Thursday09:00 AM - 05:00 PM
Friday09:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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