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Overview

Connected Platforms is a managed IT services provider located in Fortitude Valley, Queensland. They focus on delivering comprehensive IT support and solutions for businesses, emphasizing proactive management and reliability. Their typical clients include medium-sized firms, particularly in sectors like accounting, who require consistent, dependable IT assistance.

This IT services company prides itself on its ability to understand and empathize with client needs. They offer a range of services, including IT support, Office 365 management, and modern phone systems. By taking a proactive approach, they help reduce stress for businesses, ensuring smooth operations and peace of mind.

Connected Platforms combines technical expertise with exceptional customer service. Their team is known for being responsive and reliable, handling everything from hardware acquisition to software troubleshooting. This dedication to quality support has established them as a trusted partner for many organizations in Australia.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 reviews mention this)
  • Reliable uptime and ongoing support (3 reviews mention this)
  • Friendly, supportive team (8 reviews mention this)
  • Emphasis on security and data protection (1 review mention this)

What clients say about this company

Clients frequently praise this managed IT services provider for their proactive support and quick responsiveness. Many have noted the positive transformation in their business operations since partnering with Connected Platforms. This reliability has fostered confidence in their ability to manage various IT challenges.

Feedback highlights the quality of communication and the personal touch that Connected Platforms provides. Clients appreciate their willingness to go the extra mile, ensuring that even the smallest issues are addressed promptly. This individualized attention sets them apart from other service providers.

Overall, client experiences emphasize the stress reduction and confidence gained by working with Connected Platforms. The team is described as skilled, caring, and efficient, handling technical problems effectively. Many recommend their services, reflecting a high level of satisfaction and trust in their capabilities.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Open now

Monday07:30 AM - 05:00 PM
Tuesday07:30 AM - 05:00 PM
Wednesday07:30 AM - 05:00 PM
Thursday07:30 AM - 05:00 PM
Friday07:30 AM - 05:00 PM
SaturdayClosed
SundayClosed

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