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Overview

Gold Coast IT Support is a dedicated managed IT services provider located in Burleigh Heads, Queensland. They focus on delivering reliable support and solutions that help businesses thrive in a digital world. Their typical clients range from small to medium-sized businesses looking for effective IT management and support.

This IT services company prioritizes customer satisfaction by solving IT issues efficiently and providing ongoing training for employees. They excel in supporting services like IT support, Office 365 setup, compliance, and networking. Their comprehensive approach helps clients navigate the complexities of technology while ensuring operational continuity.

With a strong emphasis on professionalism and respect, this MSP builds lasting relationships with clients. They understand the importance of reliable IT services and strive to offer quick responses to support requests. Their commitment to excellence and organization makes them a trusted partner in the IT landscape.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Compliance & Risk

Insightful compliance and risk management services ensuring your IT practices, data handling, and security controls meet industry, regulatory, and organizational standards.

Why it matters: Reduces exposure to legal, operational, and reputational risk while helping you meet audit requirements and demonstrate a mature security posture.

Real example: A firm preparing for vendor security assessments receives a full compliance review, updated policies, and strengthened access controls—resulting in successful audit approval.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (3 reviews mention this)
  • Reliable uptime and ongoing support (3 reviews mention this)
  • Friendly, supportive team (5 reviews mention this)
  • Emphasis on security and data protection (3 reviews mention this)

What clients say about this company

Clients appreciate the responsive support provided by Gold Coast IT Support, often highlighting their ability to resolve issues promptly. With over ten years in the industry, many report feeling confident and secure knowing their IT needs are in capable hands. The team's expertise is frequently recognized, making them a go-to choice for local businesses.

Feedback frequently applauds the professionalism and courteous nature of the team. Clients feel respected during interactions and appreciate the friendly atmosphere during service engagements. This positive relationship fosters a collaborative environment, essential for successfully managing IT projects.

Further praise is directed towards the comprehensive training and onboarding processes offered. Clients report that their teams are well-prepared and confident in using the technology provided. The consistent feedback emphasizes that working with this IT services company significantly enhances organizational efficiency.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Backup & Disaster Recovery

Business Details

Hours

Open now

Monday08:00 AM - 05:00 PM
Tuesday08:00 AM - 05:00 PM
Wednesday08:00 AM - 05:00 PM
Thursday08:00 AM - 05:00 PM
Friday08:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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