Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Rated 4.90 out of 5 on Google

Review Highlights

• ✓ Strong technical expertise (2 reviews mention this)
• ✓ Reliable uptime and ongoing support (4 reviews mention this)
• ✓ Friendly, supportive team (3 reviews mention this)
• ✓ Emphasis on security and data protection (2 reviews mention this)

What clients say about this company

Clients frequently express their satisfaction with the exceptional problem-solving skills demonstrated by the IT support team. They appreciate the proactive approach this MSP takes to address issues swiftly, ensuring minimal disruption to business operations. Many clients feel that this level of support sets the company apart from others in the industry.

Feedback often highlights the efficiency with which projects are delivered. Clients have noted that Platform24 invests time to understand their specific needs, ensuring effective outcomes from start to finish. This focus on tailored service has led to numerous positive experiences and strong ongoing relationships.

Additionally, clients value the continuous support and reliability provided by the team. They report that the 24/7 system monitoring and management contribute to a secure and seamless operation of their IT infrastructure. As a result, many businesses feel confident recommending this managed IT services provider to others.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

• Q Is it better to have a dedicated IT person handle email issues? Having a dedicated IT person or provider manage your Microsoft 365 email can reduce downtime, improve security, and keep your business communication reliable. Australia Microsoft 365 & Email
• Q Can a small business use remote support tools effectively? Remote support tools allow Australian small businesses to quickly fix hardware issues by letting IT experts access devices securely over the internet, reducing downtime and boosting productivity. Australia Hardware & Device Support
• Q Which option is better for managing backups: consultant or software? Choosing between backup software alone or an IT consultant to manage your backups affects how well your business recovers from data loss and downtime. Expert oversight ensures backups are reliable, s… Australia IT Consulting & vCIO
• Q What happens if our business loses internet during work hours? Internet outages during work hours can disrupt productivity, customer service, and data access. Learn how managed IT services help Australian SMBs prepare for and respond to these interruptions. Australia Managed IT Services
• Q Why does our business need an IT strategy from an expert? An expert IT strategy helps Australian small businesses avoid costly downtime, data loss, and security risks by aligning technology with business goals and compliance needs. Australia IT Consulting & vCIO
• Q What happens if a cloud provider has an outage? Cloud outages can disrupt your business by blocking access to critical data and applications, affecting productivity and customer service. Understanding risks and preparing with your IT provider help… Australia Cloud

Business Details