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Overview

TECH SURGEON is a managed IT services provider based in Gosford, New South Wales. They focus on delivering reliable IT support to various clients, including small to medium-sized businesses. This IT services company specializes in troubleshooting hardware and software issues, data recovery, and providing professional advice to enhance IT infrastructure.

This MSP stands out for their dedicated approach to customer service and technical expertise. They understand the importance of uptime and security for businesses and work diligently to ensure their clients receive prompt and effective solutions. With a reputation for professionalism and a commitment to quality service, they help clients navigate their IT challenges with confidence.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (1 review mention this)
  • Friendly, supportive team (1 review mention this)

What clients say about this company

Clients often praise this managed IT services provider for their professionalism and dedication. Many customers report positive experiences, stating that their issues were resolved quickly and efficiently, often exceeding expectations. The team's expertise is frequently highlighted, especially when tackling complicated problems that clients believed were difficult to fix.

.Users appreciate the reasonable pricing and value offered by this IT services company. They also commend the empathetic approach taken by staff, who make it a point to understand client concerns and provide supportive assistance. Overall, feedback reflects a high level of satisfaction with the service received, making TECH SURGEON a trusted partner for IT needs.

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Business Details

Hours

Open now

Monday09:00 AM - 12:30 PM
Tuesday09:00 AM - 12:30 PM
Wednesday09:00 AM - 12:30 PM
Thursday09:00 AM - 12:30 PM
Friday09:00 AM - 12:30 PM
SaturdayClosed
SundayClosed

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