PicNet - IT Services

Cloud Services Hardware & Device Support IT Consulting & vCIO

Address: Level 9, Suite 902/28 Clarke St Crows Nest, New South Wales

Overview

PicNet - IT Services is a dedicated managed IT services provider located in Crows Nest, New South Wales. They focus on delivering reliable IT support, consulting, and project management services to businesses of various sizes across Australia. This IT services company is known for its personalized approach, understanding the unique needs of each client to tailor their solutions effectively.

This managed IT services provider has built a solid reputation for their expertise in IT support and project delivery. Their team has extensive experience in various sectors, which allows them to assist clients with everything from help desk support to complex IT solutions. By prioritizing uptime and security, they ensure that their clients' technology runs smoothly and efficiently.

PicNet helps businesses improve their technology infrastructure, enabling them to grow and succeed. Their typical clients range from small startups to larger organizations looking for reliable IT partners. With a focus on responsiveness and quality support, they aim to become a trusted extension of their clients' teams.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.9

Review Highlights

Strong technical expertise (4 reviews mention this)
Reliable uptime and ongoing support (1 review mention this)
Friendly, supportive team (6 reviews mention this)

What clients say about this company

Clients appreciate PicNet for their professionalism and strong expertise in IT services. Many have shared positive experiences regarding their project management skills, especially during office relocations and other significant changes. This IT services company has consistently delivered results that meet or exceed client expectations.

Feedback highlights the supportive nature of their team, who are known for their empathy and understanding. Clients often mention how PicNet takes the time to listen to their needs, ensuring that solutions align with their business objectives. This attention to detail fosters strong, long-lasting relationships.

Clients recognize the value of working with PicNet due to their comprehensive knowledge and experience. They often remark on how the team's insights have helped them make informed decisions when navigating IT challenges. The support they receive not only meets immediate needs but also enhances overall business efficiency.

Questions business owners often ask at this stage

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Questions about Hardware & Device Support

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Business Details

Address

Level 9, Suite 902/28 Clarke St
Crows Nest, New South Wales

Phone: +61284377900

View Website

Map / Directions

Hours

Open now

Monday	07:00 AM - 07:00 PM
Tuesday	07:00 AM - 07:00 PM
Wednesday	07:00 AM - 07:00 PM
Thursday	07:00 AM - 07:00 PM
Friday	07:00 AM - 07:00 PM
Saturday	09:00 AM - 02:00 PM
Sunday	Closed