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Overview

My Geek Mate is a managed IT services provider located in Ballina, New South Wales. They focus on delivering reliable tech support and assistance to both individuals and businesses, ensuring that clients have the technology and guidance they need to succeed. They primarily serve clients who may not be tech-savvy, providing empathetic support and expert knowledge to solve a variety of tech issues.

This IT services company is dedicated to enhancing clients' understanding of technology, making it accessible and easy to use. They offer services such as tech support, computer setup, and advice on security concerns. Through careful organization and tutoring, they help clients feel confident in managing their technology, with a focus on reliability, responsiveness, and safety.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Google Rated 4.80 out of 5 on Google

Review Highlights

  • Strong technical expertise (3 reviews mention this)
  • Friendly, supportive team (9 reviews mention this)

What clients say about this company

Clients appreciate the friendly and helpful nature of this MSP, highlighting the thorough explanations and solutions provided during tech support sessions. Many express gratitude for the patience shown, particularly when navigating complex processes. They feel comfortable returning for assistance as their questions and concerns are addressed effectively.

The warmth and professionalism of the staff make clients feel supported, especially seniors who have specific technology needs. Feedback indicates that clients benefit from valuable advice on using their devices safely, which strengthens their trust in this managed IT services provider. Overall, clients feel confident and cared for, knowing they have a reliable partner for their tech challenges.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday09:00 AM - 05:00 PM
Tuesday09:00 AM - 05:00 PM
Wednesday09:00 AM - 05:00 PM
Thursday09:00 AM - 05:00 PM
Friday09:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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