Rated 4.80 out of 5
Overview
My Geek Mate is a managed IT services provider located in Ballina, New South Wales. They focus on delivering reliable tech support and assistance to both individuals and businesses, ensuring that clients have the technology and guidance they need to succeed. They primarily serve clients who may not be tech-savvy, providing empathetic support and expert knowledge to solve a variety of tech issues.
This IT services company is dedicated to enhancing clients' understanding of technology, making it accessible and easy to use. They offer services such as tech support, computer setup, and advice on security concerns. Through careful organization and tutoring, they help clients feel confident in managing their technology, with a focus on reliability, responsiveness, and safety.
What clients say about this company
Clients appreciate the friendly and helpful nature of this MSP, highlighting the thorough explanations and solutions provided during tech support sessions. Many express gratitude for the patience shown, particularly when navigating complex processes. They feel comfortable returning for assistance as their questions and concerns are addressed effectively.
The warmth and professionalism of the staff make clients feel supported, especially seniors who have specific technology needs. Feedback indicates that clients benefit from valuable advice on using their devices safely, which strengthens their trust in this managed IT services provider. Overall, clients feel confident and cared for, knowing they have a reliable partner for their tech challenges.