Many Australian small and mid-sized businesses wonder if they should get a Virtual Private Network (VPN) through their managed IT provider. Simply put, a VPN creates a secure, encrypted connection between your staff and your business network, especially when they access company systems remotely or use public internet. This helps protect sensitive data from being intercepted by cybercriminals.
Why VPNs matter for Australian SMBs
Using a VPN reduces cyber risks such as data breaches, which can lead to costly downtime, loss of customer trust, and potential privacy compliance issues under Australian regulations. For businesses with remote or mobile workers, a VPN ensures that connections to internal files, email, or cloud services are secure, maintaining productivity without exposing your network to hackers.
A practical example
Consider a 50-person accounting firm in Melbourne. Several staff members work from home or visit client sites, connecting to the company's network over public Wi-Fi. Without a VPN, sensitive client financial data could be exposed to interception. Their managed IT provider set up a VPN solution that automatically connects staff devices to the company network with strong encryption. This setup not only secured data but also allowed the IT team to monitor access and quickly address any suspicious activity, reducing the risk of costly breaches or downtime.
What to ask your managed IT provider about VPNs
- Do you include VPN setup and ongoing management as part of your service? What does that cover?
- How do you ensure the VPN is configured securely (e.g., encryption standards, multi-factor authentication)?
- Can the VPN support all our devices and locations without slowing down staff productivity?
- How do you monitor VPN usage and detect potential security issues?
- What is the process for updating or patching the VPN software to protect against new threats?
Checklist for your business
- Review your current remote access methods: Are staff using unsecured public Wi-Fi without protection?
- Check if your managed IT provider offers VPN services and what their experience is with businesses your size.
- Ensure your VPN solution supports strong encryption and requires secure login methods.
- Ask about ongoing support and monitoring to quickly respond to any security alerts.
- Verify that VPN use is included in your IT security policies and that staff are trained on its importance.
Deciding whether to get a VPN through your managed IT provider depends on your business's remote access needs and security priorities. A well-configured VPN can significantly reduce cyber risks and help maintain smooth operations. For tailored advice and to understand what fits your specific situation, it's wise to discuss your options with a trusted managed IT provider or IT advisor who understands the Australian small business environment.