Switching to a Voice over Internet Protocol (VoIP) phone system through your managed IT provider means using your internet connection to make and receive calls instead of traditional phone lines. For many Australian small and mid-sized businesses, this can streamline communications, reduce costs, and add flexibility—especially if your team works remotely or across multiple locations.
Why VoIP Matters for Your Business
Traditional phone systems can be costly to maintain and limited in features. VoIP systems, managed by an IT partner, offer more than just calls: they integrate voicemail, call forwarding, conferencing, and sometimes even customer relationship management tools. However, because VoIP relies on your internet and IT infrastructure, any network downtime or weak cybersecurity can disrupt calls, potentially affecting customer service and staff productivity.
For example, imagine a 50-person Australian consulting firm that recently switched to VoIP through their managed IT provider. Initially, they enjoyed lower phone bills and easier call management. But when a cyberattack targeted their network, the VoIP system went offline, blocking client calls during a critical project deadline. Their IT partner quickly isolated the threat, restored services, and implemented stronger security measures to prevent future disruptions.
Key Considerations Before Investing in VoIP
Before moving forward, it's important to assess your current internet reliability, network security, and the support capabilities of your managed IT provider. A VoIP system is only as good as the infrastructure and expertise behind it.
- Ask your IT provider: What uptime guarantees do you offer for VoIP services? How do you secure VoIP traffic against interception or fraud?
- Check network readiness: Does your current internet connection have enough bandwidth and low latency to support clear voice calls?
- Review integration options: Can the VoIP system integrate with your existing software, such as CRM or helpdesk tools?
- Understand support and escalation: How quickly can your provider respond if the phone system goes down?
- Evaluate cost structure: What are the ongoing fees, including licensing, support, and potential call charges?
Simple Internal Checks
- Test your internet speed and stability during business hours to ensure it supports VoIP.
- Review your current cybersecurity policies to confirm they include protections for VoIP systems.
- Check if your staff are trained on using the VoIP system and know how to report issues promptly.
Investing in a VoIP phone system through your managed IT provider can offer significant benefits if planned and supported properly. It's not just about cost savings but ensuring your business communications remain reliable, secure, and flexible as your business grows.
To make an informed decision, discuss your specific needs and risks with a trusted managed IT provider or IT advisor who understands the Australian business environment. They can help tailor a VoIP solution that fits your operations without exposing you to unnecessary downtime or security risks.