How do I secure our Wi-Fi network for remote workers?

Updated

Ensuring your Wi-Fi network is secure for remote workers is essential to protect your business data and maintain smooth operations. When employees connect to your company's network from home or other locations, the risk of cyber threats increases if the Wi-Fi setup isn't properly managed. This means hackers could intercept sensitive information, disrupt your services, or gain access to internal systems.

Why securing Wi-Fi for remote work matters

For small and mid-sized Australian businesses, unsecured Wi-Fi can lead to costly downtime, data breaches, and loss of customer trust. Imagine a scenario where a staff member working from home connects to your company's cloud applications over an unprotected Wi-Fi network. If that network is compromised, cybercriminals could steal login credentials or inject malware into your systems. This can cause interruptions to staff productivity and may expose you to privacy compliance issues, especially if you handle customer or employee personal information.

A practical example

Consider a 50-employee accounting firm based in Melbourne. As remote work became common, some staff used their home Wi-Fi without updated security settings. One employee's router had default passwords, allowing a cyber attacker to break in and access the firm's financial databases. After this incident, the firm partnered with a managed IT provider who helped implement secure VPN connections, enforced strong Wi-Fi encryption standards, and trained staff on safe remote access practices. This reduced the risk of future breaches and ensured business continuity.

Checklist: How to secure your Wi-Fi network for remote workers

  • Ask your IT provider: Do they recommend or manage VPNs (Virtual Private Networks) for remote access?
  • Wi-Fi encryption: Ensure all remote workers use WPA3 or at least WPA2 encryption on their home routers.
  • Change default passwords: Confirm that employees have replaced default router admin passwords with strong, unique ones.
  • Use strong authentication: Enable multi-factor authentication (MFA) for accessing company systems remotely.
  • Network segmentation: Check if your IT provider can help isolate business traffic from personal devices on home networks.
  • Regular updates: Verify that remote workers' routers and devices receive firmware and security updates promptly.
  • Access control: Review which devices and users have permission to connect to your business systems and adjust as needed.
  • Employee training: Provide clear guidelines on safe Wi-Fi use and recognising phishing or suspicious activity.

Next steps

Securing Wi-Fi for remote workers is a critical part of your overall cybersecurity strategy. If you're unsure about your current setup or need help implementing these measures, consider consulting a trusted managed IT provider. They can assess your risks, recommend tailored solutions, and support your team with practical advice to keep your business safe and productive.

Tools & software for this topic

Not ready to change IT providers yet? These buying guides walk through tools your team can use to improve things on your own.

We may earn a small commission if you sign up with any of these tools and services, at no extra cost to you. We only feature tools that are appropriate for Australian businesses like yours.

Tools you can try right away

These tools line up with the topics in this guide and are commonly used by small and mid-sized businesses.

1Password Business

Best for: Best for Australian SMEs needing strong password control with easy team sharing

Secure and organised password management for growing teams

1Password Business helps small and mid-sized teams securely store and share passwords and sensitive information. It offers user-friendly apps and strong encryption, making it easier to manage access across devices and locations.

Adobe Acrobat Sign

Best for: Best for professional services and compliance-focused SMEs needing integrated e-signatures

Streamline document signing with secure, compliant workflows

Adobe Acrobat Sign helps Australian small businesses securely send, sign, and manage documents digitally. It integrates well with common business software and supports compliance needs, making it suitable for firms handling contracts and approvals regularly.

AnyDesk

Best for: Best for SMEs needing fast, low-latency remote desktop connections

Reliable remote access and support for Australian small businesses

AnyDesk offers remote desktop access designed for smooth performance and quick connections. It is commonly used by small businesses to support remote staff and external IT providers with minimal lag and straightforward setup.

Astra Security Suite

Best for: Best for SMEs wanting an all-in-one web security solution with easy setup

Helps protect websites from common cyber threats and vulnerabilities

Astra Security Suite offers a comprehensive set of tools to protect business websites from malware, hacking attempts, and data breaches. It is often used by small and mid-sized Australian businesses seeking straightforward web security without complex configuration.

Avast Business Security

Best for: Best for small businesses seeking straightforward antivirus with cloud management

Protect endpoints with reliable antivirus and malware defence

Avast Business Security offers antivirus and malware protection tailored for small to mid-sized businesses. It provides cloud-based management for easy oversight and includes features like ransomware protection and web filtering to help reduce security risks.

Barracuda Email Protection

Best for: Best for Australian SMEs needing layered email security with easy management

Protects business email from spam, phishing, and malware threats

Barracuda Email Protection offers comprehensive filtering to reduce spam, phishing, and malware risks. It is often used by small and mid-sized businesses to maintain reliable email flow while lowering security risks and simplifying vendor management.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Cybersecurity in Australia.

Top firms for Cybersecurity
Spirit Technology Solutions
Melbourne, Victoria

Overview

Spirit Technology Solutions is a managed IT services provider based in Melbourne, Victoria. They specialize in delivering reliable technical support and connectivity solutions for businesses and home users alike. With a focus on customer service, this MSP aims to ensure that their clients enjoy seamless experiences with their IT services.

This IT services company has established a solid reputation for their professionalism and attention to detail. Spirit Technology Solutions is dedicated to helping their clients maintain optimal uptime and security while providing thorough and prompt support. Their typical clients range from individuals to small and medium-sized businesses that seek dependable technology solutions.

What clients say about this company

Clients often commend this IT services company for their consistent follow-up and outstanding customer care. Many share positive experiences about their reliability and the impressive speed of their services. Spirit Technology Solutions is recognized for addressing issues efficiently and effectively.

Customers appreciate the thoroughness of Spirit Technology Solutions' service, noting that outages are rare and often brief. They express gratitude for the attention to detail and the professionalism shown by the support staff. Overall, feedback highlights a strong commitment to customer satisfaction and effective communication throughout the service process.

4.3★
PC Pitstop Port Macquarie
Port Macquarie, New South Wales

Overview

PC Pitstop Port Macquarie is a trusted managed IT services provider located in Port Macquarie, New South Wales. They focus on delivering a variety of IT support services tailored for both personal and business needs. This IT services company aims to resolve technology issues efficiently while ensuring reliable support and communication throughout the process.

They assist a diverse range of clients by offering services such as hardware support, security updates, and network solutions. With a strong emphasis on customer satisfaction, this MSP values professionalism and respect, fostering long-term relationships with their clients by providing expert guidance and practical solutions for their IT challenges.

What clients say about this company

Clients have expressed their approval of the responsive and knowledgeable staff at PC Pitstop Port Macquarie. Many appreciate how quickly their issues are resolved, often with staff taking the time to explain solutions and ensure their needs are met. Customers frequently mention the ease of communication and the supportive environment they experience when seeking assistance.

The professionalism displayed by the team has left a positive impression on clients, who feel respected and valued. They highlight their ability to handle technical tasks effectively, contributing to a sense of trust in the services provided. Overall, client feedback reflects a strong endorsement of this IT services company's approach to customer care and technical expertise.

4.7★
West Coast IT
Wangara, Western Australia

Overview

West Coast IT is a managed IT services provider based in Wangara, Western Australia. They specialize in offering reliable IT support and computer repair services to businesses and individuals in need. This IT services company focuses on ensuring uptime and operational efficiency for their clients by addressing technical issues promptly and effectively.

This MSP serves a diverse range of clients, from small businesses to individual consumers. They excel in providing straightforward and transparent solutions, helping customers understand the processes involved and the importance of proper device management. By prioritizing security and responsiveness, they build lasting relationships based on trust and professionalism.

What clients say about this company

Clients appreciate the prompt and efficient service they receive from West Coast IT. Many have noted the team's professionalism and respect during interactions, particularly when handling repairs and technical issues. Customers feel informed throughout the process, which enhances their overall experience.

West Coast IT has earned positive feedback for their ability to resolve complex issues without upselling unnecessary parts or services. By focusing on transparent communication and effective problem-solving, they have developed a reputation for quality care that clients trust and recommend to others.

4.9★
MCG Computer Australia
South Melbourne, Victoria

Overview

MCG Computer Australia is a managed IT services provider located in South Melbourne, Victoria. They specialize in offering comprehensive IT support, cybersecurity solutions, and backup services for a range of clients, from individuals to small businesses. Their focus on security and reliability allows them to tailor their services effectively to meet specific client needs.

This IT services company excels in maintaining the smooth operation of technology systems. They provide effective support for various issues, ensuring that clients experience minimal downtime. MCG Computer Australia is dedicated to making technology work seamlessly for their clients.

In addition to technical support, this MSP emphasizes clear communication and thorough solutions. Their team is committed to understanding client requirements and delivering results that enhance both performance and security. With a proven approach to IT management, they foster long-lasting client relationships built on trust and expertise.

What clients say about this company

Clients consistently share positive experiences with MCG Computer Australia, highlighting the professionalism of their staff. Many appreciate the clarity with which the team explains technical processes, making IT management more accessible for everyone. This ability to communicate in simple terms enhances client satisfaction.

The thoroughness of MCG Computer's services is frequently mentioned in feedback. From routine maintenance tasks to extensive security upgrades, customers report that the team diligently addresses all aspects of IT support. Clients feel reassured knowing that potential threats are properly managed and that their systems are secure.

Clients also commend the empathetic and supportive approach taken by MCG Computer. Whether helping to recover data from faulty devices or setting up new systems, the team ensures a smooth transition. This commitment to quality service reinforces their reputation as a dependable IT partner.

4.9★
Office Solutions IT Perth
Osborne Park, Western Australia

Overview

Office Solutions IT Perth is a managed IT services provider based in Osborne Park, Western Australia. They focus on delivering high-quality IT support, cyber security solutions, and proactive help desk services to small and medium-sized businesses. By prioritizing customer needs, they ensure that their clients can operate smoothly and securely.

With a strong emphasis on responsiveness and security, this IT services company stands out for their commitment to keeping clients' systems running efficiently. They understand that technical issues can arise unexpectedly, so they offer quick and reliable support. Their proactive approach allows them to identify and address potential problems before they affect operations.

Typical clients include small business owners who require dependable IT support and want to ensure their data is secure. Office Solutions IT helps these clients by offering tailored services that address their specific needs. Through their expertise, they enable businesses to focus on growth while leaving IT concerns in capable hands.

What clients say about this company

Clients appreciate the responsiveness and support provided by this managed IT services provider. Many have shared that clients can rely on Office Solutions IT to be there when urgent issues arise, receiving quick responses and effective solutions. The team's willingness to offer thoughtful suggestions further enhances the service experience.

The proactive support offered by Office Solutions IT has received high praise from their clients. They go beyond meeting basic needs by continuously raising standards and making improvements. This commitment to quality helps businesses feel secure and supported in their IT environment.

Clients also value the empathy and understanding shown by this MSP. Many find them to be a reliable partner who delivers high-quality support while also being cost-effective. With a strong focus on security, clients feel confident knowing that their IT systems are managed by professionals who care about their well-being.

4.9★
Sentry Cyber
Docklands, Victoria

Overview

Sentry Cyber is a managed IT services provider located in Docklands, Victoria. They focus on delivering high-quality cybersecurity solutions and IT support to businesses across various sectors. Their typical clients include small to medium-sized enterprises that require reliable technology management and enhanced security measures.

This IT services company prioritizes client needs through transparent communication and professional expertise. They are committed to protecting businesses with proactive cybersecurity practices and immediate technical assistance. Their team is dedicated to ensuring that clients feel secure and supported at all times.

Sentry Cyber aims to simplify complex IT challenges for their clients. They provide comprehensive services, including emergency support and the setup of essential tools like Office 365. By doing so, they help businesses operate efficiently while minimizing downtime and potential risks associated with cyber threats.

What clients say about this company

Clients appreciate the professionalism and technical skills demonstrated by the team at Sentry Cyber. Feedback highlights their ability to communicate clearly and address technical issues effectively. Many express gratitude for the exceptional support they receive, especially from key team members.

The proactive approach of Sentry Cyber is frequently mentioned in client testimonials. Customers feel reassured knowing they have a partner committed to their cybersecurity needs and who genuinely cares about their well-being. The rapid response times and friendly demeanor of the support staff are often noted as significant advantages.

Emphasis is placed on the company's honesty and transparency in all interactions. Clients feel that they can trust Sentry Cyber to act in their best interests, whether during routine maintenance or urgent situations. This level of care fosters strong relationships and results in high satisfaction with their services.

5.0★

Related reading