VoIP and business phone tools for Australia small & mid-sized businesses

Many Australian SMEs use 8x8 X Series to unify their phone, video, and chat communications in one cloud-based platform. This helps teams stay connected across different locations, supporting flexible or hybrid work arrangements common in professional services, retail, and trades.

The platform offers features such as call forwarding, auto-attendant, and integration with CRM and productivity tools, which can improve customer service and internal collaboration. Its cloud nature means less on-site hardware and easier setup for businesses without dedicated IT teams.

While 8x8 X Series provides a broad set of communication tools, it may be more feature-rich than needed for very small teams or those seeking a simple phone system. Pricing and feature tiers can vary, so businesses should consider their specific needs and budget. Support and onboarding are generally handled through the vendor or local IT providers.

Aircall is often chosen by Australian small and mid-sized businesses looking for a simple, cloud-based phone system that supports flexible working arrangements. It allows teams to make and receive calls through apps on computers and smartphones, reducing the need for traditional phone hardware.

Typical users include customer service teams, sales groups, and professional services firms that benefit from features like call routing, shared call inboxes, and integration with CRM or helpdesk software. This helps improve call handling efficiency and team collaboration.

While Aircall offers straightforward setup and user-friendly controls, it may not have as many advanced features or global coverage as some larger VoIP providers. It suits businesses prioritising ease of use and app-based call management over extensive customisation or complex telephony needs.

CloudTalk is commonly used by Australian SMEs that want a cloud-based phone system without the complexity of traditional PBX setups. It supports features like call queuing, IVR menus, and call recording, which help businesses manage customer interactions efficiently.

Its cloud nature means there is minimal hardware to maintain, and setup can often be completed quickly, which suits businesses with limited IT resources or those working with external IT providers. The system integrates with popular CRM and helpdesk tools, helping teams keep track of customer communications.

While CloudTalk offers solid core VoIP features, it may not have as extensive a feature set or global presence as some larger providers. It is well suited to businesses prioritising ease of use and straightforward call management over advanced telephony features.

Overall, CloudTalk fits well for Australian SMEs looking for a reliable, cloud-based phone system that supports flexible working and customer service without requiring complex IT management.

Dialpad is commonly used by small and mid-sized Australian businesses that want a flexible phone system without the complexity of traditional hardware. It works well for teams that need to make and receive calls from multiple devices, including smartphones and laptops, supporting remote and hybrid work setups.

The platform includes AI-powered features such as real-time call transcription, sentiment analysis, and coaching prompts, which can assist sales and support teams in improving customer conversations. These tools are often valued by businesses looking to enhance call quality and team performance without adding administrative overhead.

While Dialpad offers strong integration with popular business apps and a user-friendly interface, some businesses may find its pricing higher than more basic VoIP options. It is best suited for teams that can benefit from its AI capabilities and require reliable cloud-based calling with straightforward management.

GoTo Connect is often chosen by small and mid-sized Australian businesses looking for a reliable, cloud-based phone system that combines voice calls, video conferencing, and messaging. It suits teams that want to simplify communication tools without managing complex hardware.

The platform is designed for ease of use, with a focus on straightforward setup and management, which can be helpful for businesses with limited IT support. It offers features like call routing, voicemail, and mobile apps to support flexible working arrangements.

While it covers core VoIP needs well, some businesses may find its advanced customisation options less extensive compared to other providers. Pricing is generally predictable, making it easier for SMEs to budget ongoing communication costs.

Overall, GoTo Connect works well for Australian SMEs that value a dependable, integrated communication system with accessible support and minimal technical overhead.

Grasshopper is commonly used by small Australian businesses that need a reliable phone system without the complexity of traditional hardware. It suits teams that value mobility, as calls can be handled via smartphone or computer apps, supporting flexible work arrangements and remote staff.

The service offers features like call forwarding, voicemail transcription, and multiple extensions, which help maintain a professional image even for smaller teams. Its straightforward setup and management make it accessible for businesses without dedicated IT support.

While Grasshopper is well-suited for businesses prioritising ease of use and mobility, it may lack some advanced features found in larger VoIP platforms. It is often chosen by businesses that want predictable costs and simple call management rather than extensive integrations or customisation.

MightyCall is commonly used by small Australian businesses looking for a simple, cloud-based phone system that requires minimal setup and management. It allows teams to use virtual phone numbers to handle incoming and outgoing calls, which can be routed to mobile or landline phones. This flexibility suits businesses with remote or mobile staff who need to stay reachable without investing in physical phone hardware.

The system includes features like call forwarding, voicemail, and basic call routing, which help reduce missed calls and improve customer contact. It is often chosen by businesses that want to avoid the complexity and cost of traditional phone systems while maintaining a professional phone presence.

While MightyCall covers essential VoIP needs, it may lack some advanced features found in larger platforms, such as extensive integrations or detailed analytics. This makes it a practical choice for smaller teams or those with straightforward communication needs, rather than businesses requiring comprehensive telephony solutions.

Overall, MightyCall offers a balance of ease of use and essential functionality, making it suitable for SMEs that prioritise cost predictability and simple vendor management.

Nextiva is a cloud-based VoIP phone system designed to support small and mid-sized Australian businesses with reliable voice communication and collaboration tools. It is commonly used by teams that require flexible call management features such as call forwarding, auto-attendants, and voicemail-to-email. This makes it suitable for businesses with both office-based and remote staff.

Typical users include professional services firms, retail operations, and trades businesses that want to maintain clear, consistent contact with clients and suppliers. The platform offers mobile and desktop apps, allowing staff to make and receive calls from anywhere, which supports flexible working arrangements common in Australian SMEs.

While Nextiva provides a range of features and scalable plans, some businesses may find its pricing higher than more basic VoIP options. It is best suited for teams that value integrated communication features and are willing to invest in a system that can grow with their needs. Support and onboarding are generally straightforward, but businesses should consider their specific call volume and feature requirements when evaluating this option.

Ooma Office is often chosen by small Australian businesses that want a straightforward phone system without the complexity of larger platforms. It supports essential VoIP features such as call forwarding, virtual receptionist, and voicemail, which help teams handle calls professionally.

This tool is typically used by businesses with limited IT resources or those working with external IT providers, as it requires minimal setup and ongoing management. It suits teams that prioritise reliable voice quality and simple administration over advanced integrations or extensive customisation.

While Ooma Office covers the basics well, it may not offer the broader collaboration or CRM integrations found in some other VoIP systems. Businesses with more complex communication needs or larger teams might find other options more suitable. However, for straightforward phone service with predictable costs, it remains a practical choice.

Phone.com is commonly used by small Australian businesses that want a straightforward VoIP phone system without the complexity or cost of larger platforms. It offers essential calling features such as call routing, voicemail, and mobile apps, which help teams maintain communication across different locations or remote work setups.

Its flexible pricing and simple setup make it suitable for businesses with limited IT support or those working with external IT providers. While it may not have the advanced integrations or extensive feature sets of some competitors, it covers the basics well and can scale moderately as teams grow.

Phone.com is a practical choice for businesses prioritising cost predictability and ease of use over advanced customisation. It works well for professional services, retail, and trades where reliable phone access is important but complex telephony features are not a priority.

Quo is commonly chosen by small businesses that want a simple, app-driven phone system without the complexity of traditional VoIP setups. It allows teams to use business phone numbers on their existing devices, supporting calls, texts, and voicemail in one place.

This tool is often used by startups, small sales teams, and service providers who need to separate personal and business communications affordably. Its integration capabilities with popular business apps can help streamline workflows and improve customer responsiveness.

While Quo offers good flexibility and ease of use, it may lack some advanced features found in larger, more comprehensive VoIP platforms. It is best suited for teams prioritizing straightforward setup and cost-effective communication rather than extensive telephony features.

RingCentral MVP is designed to support small and mid-sized businesses that require a flexible communication platform combining voice, messaging, and video. It is commonly used by teams with a mix of office-based and remote staff, offering apps for Windows, Mac, iOS, and Android to maintain productivity on the go.

Many Australian businesses choose RingCentral MVP for its scalability and range of features, including call handling, voicemail, team messaging, and video conferencing. The cloud-based setup reduces the need for on-premise hardware and simplifies management, which can be helpful for businesses working with external IT providers.

While RingCentral MVP offers a comprehensive set of tools, it may be more feature-rich and complex than some smaller businesses require, and pricing can be higher compared to simpler VoIP options. It suits teams that value integrated communication tools and are prepared to invest in a platform that can grow with their needs.

UniTel Voice is often chosen by small to mid-sized Australian businesses that want a reliable VoIP phone system without complicated features. It suits teams that need clear voice calls and basic call management tools such as call forwarding, voicemail, and simple user controls.

The system is cloud-based, so it can be managed online with minimal technical knowledge, which is helpful for businesses without dedicated IT staff. This also supports flexible working arrangements, allowing staff to take calls on various devices.

While it covers essential VoIP needs well, UniTel Voice may not offer the extensive integrations or advanced collaboration features found in some other providers. This makes it a practical choice for businesses prioritising ease of use and cost predictability over complex functionality.

Overall, it fits Australian SMEs looking for a straightforward phone system that supports day-to-day communication without adding administrative overhead.

Vonage Business Communications is commonly used by Australian SMEs looking for a cloud-based phone system that supports both office and remote work. It allows users to handle calls through apps on their smartphones or computers, which is useful for teams that need to stay connected on the go or from multiple locations.

The platform offers a range of features including call forwarding, voicemail, and integration with CRM and productivity tools, which can help improve customer service and internal communication. Its cloud nature means less reliance on physical phone hardware, reducing setup and maintenance complexity.

While Vonage is suitable for businesses that want flexibility and mobile support, it may be less ideal for those requiring highly customised telephony setups or advanced call centre features. Pricing and contract terms should be reviewed carefully to ensure they fit the budget and growth plans of the business.