Remote support tools for Australia small & mid-sized businesses

AnyDesk is a remote desktop tool frequently used by Australian SMEs to enable IT support teams and staff to access computers remotely with minimal delay. Its low-latency technology helps maintain productivity during remote sessions, which is important for businesses relying on timely support or remote work.

Typical use cases include external IT providers troubleshooting client devices, or internal teams accessing office computers from home or on the road. The software supports multiple platforms, including Windows, macOS, Linux, and mobile devices, making it flexible for diverse business environments.

While AnyDesk offers straightforward setup and good performance, it may lack some advanced management features found in larger IT support suites. It is well suited for businesses prioritising speed and ease of use over extensive customisation or integration options.

Overall, AnyDesk is a practical choice for SMEs that want reliable remote access without complex configuration, helping reduce downtime and support costs.

ConnectWise ScreenConnect is typically used by Australian SMBs that require reliable remote access for IT support and troubleshooting. It is often positioned as a tool that offers detailed control over remote sessions, including permissions and security settings, which can be important for businesses with compliance or data protection needs.

Many customers use it to support both internal staff working remotely and external clients, as it allows IT providers to connect quickly without needing extensive user intervention. The tool supports multiple platforms, making it suitable for mixed environments common in small businesses.

While it offers strong session customisation and security features, some users may find the interface less intuitive compared to simpler remote access tools. It is best suited for teams that value control and security over minimal setup, and who have some IT support capacity to manage the tool effectively.

Overall, ConnectWise ScreenConnect balances flexibility and security, making it a practical choice for SMBs that need dependable remote support with clear session oversight.

LogMeIn Pro is often chosen by small to mid-sized Australian businesses that require dependable remote access for staff working from home or offsite locations. It supports both Windows and Mac, allowing users to connect to their office computers securely and access files or applications as if they were onsite.

Its integrated remote support features make it practical for businesses that rely on external IT providers or internal support teams to resolve technical issues quickly without needing physical presence. This can reduce downtime and improve productivity.

While LogMeIn Pro offers solid performance and ease of use, it may be less suited for businesses looking for extensive multi-user management or advanced VPN capabilities. Pricing can be higher compared to some alternatives, so it fits best where reliability and support features justify the cost.

Overall, it is a practical choice for Australian SMEs that want a straightforward remote access tool combined with remote support, helping reduce IT disruptions and maintain business continuity.

Parallels Access is commonly used by small and mid-sized Australian businesses that require remote access to their office desktops and applications, especially when staff are working from home or on the move. It offers a straightforward app interface that simplifies connecting to Windows or Mac computers remotely.

Its strengths include easy setup and a focus on app-level control, which can improve productivity for users who need to access specific software rather than full desktop environments. This can be particularly useful for professional services or small teams that rely on particular desktop applications.

However, Parallels Access may not be the best fit for businesses needing full remote desktop control with advanced security features or extensive multi-user management. It is often positioned as a simpler alternative to more complex VPN or remote desktop solutions, making it suitable for teams without dedicated IT resources.

Overall, it suits Australian SMEs looking for reliable, app-based remote access that reduces the need for complicated network setups, helping maintain productivity with minimal IT overhead.

Many Australian small and mid-sized businesses use RemotePC by IDrive to connect securely to office or home computers from anywhere. This is especially useful for teams with flexible work arrangements or those needing to support clients remotely without travel.

The platform supports unattended access, allowing IT providers or staff to connect outside business hours for maintenance or troubleshooting. File transfer and session recording features add practical value for ongoing support and compliance needs.

While RemotePC offers a solid balance of features and cost, it may not have as many advanced integrations or customisation options as some competitors. It suits businesses prioritising ease of use and straightforward remote access over complex management tools.

Overall, it is a practical choice for Australian SMEs wanting reliable remote desktop capabilities with clear pricing and simple vendor engagement.

Many Australian small and mid-sized businesses use Splashtop Business Access to provide remote desktop access for staff working from home or on the road. It is often positioned as a practical solution for teams that need dependable connections without the complexity of traditional VPNs.

The tool supports multiple devices and operating systems, making it suitable for businesses with mixed environments. Its straightforward setup means internal staff or external IT providers can quickly get remote access running, reducing delays in support or remote work.

While it offers strong security features, it may not include advanced management or compliance tools that larger organisations require. It is best suited for businesses prioritising ease of use, cost predictability, and reliable remote access over extensive customisation.

Overall, Splashtop Business Access is a solid choice for Australian SMEs looking to maintain productivity and reduce IT support time through simple, secure remote desktop connections.

TeamViewer is often chosen by small and mid-sized Australian businesses that require reliable remote access to multiple devices, whether for internal IT support or assisting clients. It supports Windows, Mac, Linux, mobile devices, and more, which suits businesses with varied technology setups.

Its strengths include secure connections with encryption and easy setup, allowing IT providers or internal teams to quickly connect without complex configurations. This helps reduce downtime and keeps teams productive, especially when staff work remotely or across multiple locations.

While TeamViewer offers a broad feature set, including file transfer and session recording, its pricing may be higher than some alternatives, which could be a consideration for budget-conscious businesses. It is well suited to businesses that value flexibility and security in remote support but may be more than needed for very basic remote access needs.

Zoho Assist is commonly used by Australian SMEs to deliver remote support to staff working from home, in the field, or at client sites. It allows IT providers and internal teams to connect securely to Windows, Mac, and mobile devices, helping resolve issues quickly without travel.

One of its strengths is unattended access, which lets support staff connect to devices without requiring someone on the other end to approve each session. This is useful for routine maintenance or after-hours support, improving efficiency and reducing downtime.

While Zoho Assist offers a straightforward setup and multi-platform compatibility, it may not have as many advanced features as some higher-priced competitors. It suits businesses that prioritise reliable, easy-to-use remote support over extensive customisation or integrations.

Overall, it is a practical choice for SMEs looking to improve IT support responsiveness and reduce the cost and complexity of onsite visits.